Over-The-Counter (OTC) Catalog Questions
- How can I order from the OTC Catalog?
- Do I have to pay Shipping on my OTC orders?
- How long does it take for my order to get to me?
- How do I track my catalog orders?
- Is there a limit to how many orders I can place?
- Can I purchase more than the allotted benefit amount?
-- General Questions --
- What benefits can I access by using my Horizon EXTRA Benefits Card?
- Are all my benefit funds loaded into one allowance?
- What number do I call if I have questions?
- How do I activate my Horizon EXTRA Benefits debit card?
- How can I check my card balance?
- Where do I get the Horizon EXTRA Benefits app?
OTC Benefit -No Grocery Benefit- (online and in-store) Questions
Grocery (catalog and in-store) Questions
- How do I know if I am eligible for the Grocery Benefit?
- How do I qualify for the Grocery Benefit?
- How do I use my Grocery Benefit (catalog and in-store)?
- Can I use my card for online purchases?
- Where can I use my Grocery Benefit (online and in-store)?
- What can I purchase with my Grocery Benefit (online and in-store)?
Utility Questions
- How do I know if I am eligible for the Utility Benefit?
- How do I qualify for the Grocery Benefit?
- What is covered under the Utility Benefit?
- How do I use my Utility Benefit to make a payment?
- Can I use my Utility Benefit if my utilities are included in my rent?
- What if my Utility Benefit does not cover the full amount of my bill?
Rewards & Incentives Questions
- How do my Rewards and Incentives work?
- How do I receive my rewards?
- Where can I use my Rewards and Incentives Funds?
- How long does it take for rewards dollars to become available on my card after completing activities?
- Can I use my Rewards and Incentives dollars to purchase items that qualify for another benefit such as OTC, if that benefit is out of money?