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Horizon Extra Benefits

Horizon Extra Benefits MasterCard® Prepaid Cardholder Agreement and Privacy Policy

Horizon Extra Benefits
Horizon EXTRA Benefits FAQ - (effective Jan 1st, 2024)
OTC Benefit -No Grocery Benefit- (online and in-store) Questions

OTC Benefit -No Grocery Benefit- (online and in-store) Questions

How do I use my OTC Benefit (online and in-store)?
Can I use my card for online purchases?
Where can I use my OTC Benefit (online and in-store)?
What can I purchase with my OTC Benefit (online and in-store)?
What do I do if a product is showing not eligible for OTC but I know that it is?

Questions or issues with your card? Call our Horizon EXTRA Benefits Card Member Services line

Monday – Friday from 8 a.m. to 8 p.m. ET at 1-800-480-6598 (TTY 711)

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1-800-543-5656 (TTY 711).

Spanish (Español): Para ayuda en español, llame al 1-800-682-9090 (TTY 711). Chinese (中文): 如需中文協助，請致電 1-800-682-9090 (TTY 711).

Horizon NJ TotalCare (HMO D-SNP) complies with applicable Federal civil rights laws and does not discriminate against nor does it exclude people or treat them differently on the basis of race, color, gender, national origin, age, disability, pregnancy, gender identity, sex, sexual orientation or health status in the administration of the plan, including enrollment and benefit determinations.

Products are provided by Horizon NJ Health. Communications are issued by Horizon Blue Cross Blue Shield of New Jersey in its capacity as administrator of programs and provider relations for all its companies. Both are independent licensees of the Blue Cross Blue Shield Association.

The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks, is a service mark of Horizon Blue Cross Blue Shield of New Jersey. ©2022 Horizon Blue Cross Blue Shield of New Jersey, Three Penn Plaza East, Newark, New Jersey 07105.

The Horizon Extra Benefits Mastercard® Prepaid Card is issued by Stride Bank, N.A., Member FDIC, pursuant to license by Mastercard International. Stride Bank is an independent company offering debit card services and is solely responsible for its products.

PayForward/United Medco is an independent company that supports Horizon’s Extra Benefits Card Program.