OTC orders placed online at HorizonExtraBenefits.com, by phone at 1-800-480-6598 (TTY 711), or by mailing us an order form are processed and shipped within 24 hours. If the order is placed on a weekend, it will process and ship on the following business day. Orders are shipped through the best available freight carrier and take an average of 7-10 business days to arrive at your doorstep from the shipment date. Tracking and updates are available at HorizonExtraBenefits.com.