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Horizon Extra Benefits

Horizon Extra Benefits MasterCard® Prepaid Cardholder Agreement and Privacy Policy

Horizon Extra Benefits
2024 Horizon EXTRA Benefits FAQ - (effective Jan 1st, 2024)
-- General Questions --

Articles in this section

What benefits can I access by using my Horizon EXTRA Benefits Card?
Are all my benefit funds loaded into one allowance?
What number do I call if I have questions?
How do I activate my Horizon EXTRA Benefits debit card?
How can I check my card balance?
Where do I get the Horizon EXTRA Benefits app?
Who do I contact if I did not receive my card?
What should I do with my old OTC card?
What do I do if my card is lost or stolen?
Does my Horizon EXTRA Benefits debit card expire?

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What should I do with my old OTC card?

Rae

January 03, 2024 15:07
Updated

You should keep your old card. It will remain active for 2024.

Questions or issues with your card? Call our Horizon EXTRA Benefits Card Member Services line

Monday – Friday from 8 a.m. to 8 p.m. ET at 1-800-480-6598 (TTY 711)

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1-800-543-5656 (TTY 711).

Spanish (Español): Para ayuda en español, llame al 1-800-682-9090 (TTY 711). Chinese (中文): 如需中文協助，請致電 1-800-682-9090 (TTY 711).

Horizon NJ TotalCare (HMO D-SNP) complies with applicable Federal civil rights laws and does not discriminate against nor does it exclude people or treat them differently on the basis of race, color, gender, national origin, age, disability, pregnancy, gender identity, sex, sexual orientation or health status in the administration of the plan, including enrollment and benefit determinations.

Products are provided by Horizon NJ Health. Communications are issued by Horizon Blue Cross Blue Shield of New Jersey in its capacity as administrator of programs and provider relations for all its companies. Both are independent licensees of the Blue Cross Blue Shield Association.

The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks, is a service mark of Horizon Blue Cross Blue Shield of New Jersey. ©2022 Horizon Blue Cross Blue Shield of New Jersey, Three Penn Plaza East, Newark, New Jersey 07105.

The Horizon Extra Benefits Mastercard® Prepaid Card is issued by Stride Bank, N.A., Member FDIC, pursuant to license by Mastercard International. Stride Bank is an independent company offering debit card services and is solely responsible for its products.

PayForward/United Medco is an independent company that supports Horizon’s Extra Benefits Card Program.